SHIPPING & RETURNS
All orders are shipped within 2 days of the order. Next day delivery is available within the USA and is dependent on availability.
SHIPPING METHODS WITHIN THE USA
Shipping is by United States Postal Service unless another carrier is chosen at time of purchase and is calculated in relation to your destination. At the time of your purchase all shipping rates will be calculated and disclosed prior to making your final purchase.
We accept no responsibility for items shipped by USPS Priority Mail once they have left our warehouse. Delivery with tracking and signature required is available. Please contact us for details.
SHIPPING METHODS FOR INTERNATIONAL DELIVERY
All international orders are calculated in relation to your destination. At the time of your purchase all shipping rates will be calculated and disclosed prior to making your final purchase. We accept no responsibility for items shipped once they have left our warehouse. International delivery with tracking and signature required is available. Please contact us for details.
DUTY & TAXES
The buyer/recipient is responsible for all applicable duty and/or taxes that may be applied by your local authority or customs agency.
RETURNS & EXCHANGES
Don't love it? Don't worry—returns and exchanges are easy.
Simply send in your item to: 21026 Victory Blvd, Woodland Hills, CA 91367. Your return will be processed within 10-14 business days once the item is received.
We want you to be 100% happy with your purchase. If for any reason you are not satisfied we will gladly issue a refund minus the shipping fees within 14 days of purchase. Items must be unused and in original condition, with original tags in place. Refunds will be made in the form of the original payment minus shipping fees. Sale items are not eligible for return. We will not accept damaged items that have been worn and/or garment tags removed. In such cases, the item will be returned at your cost.
HOW TO RETURN AN ITEM(S)
We ask that you return your items to us within 14 days of receiving them. Simply follow the steps below:.
1.) Package the item securely. Please include a note stating the reason for the return.
2.) Address the package to: Milan and Oz, 21026 Victory Blvd, Woodland Hills, CA 91367
3.) Mail the item at your local post office – we strongly recommend that you request proof of postage for your records.
Returned items and items for exchange must be received by us within 14 business days of receiving your items. It is strongly recommended that you insure the package and ship it back to us via Registered Mail or similar traceable carrier. This protects you in case the shipment is damaged or lost in transit. We can only credit you for items received back in our warehouse. We will send you an email upon receipt of your package. Please allow 2 weeks for a return credit to appear on your credit card statement. Exchanges are subject to availability. We will contact you with alternative options should your first choice be unavailable.